Shipping policy
Ironwood Farms
Shipping Policy
Effective Date: August 4, 2026
Every item we sell is custom-made to order in the likeness of your horse, foal, or animal, and is produced and fulfilled through our print-on-demand partners. Because of this, production time is separate from — and in addition to — shipping/transit time. Please review the details below before placing your order.
Order Processing Time
Processing (production) time varies by product, since different items are produced by different fulfillment partners. The estimated processing time for a given item is shown on its product page and in your order confirmation. Processing time does not include weekends, holidays, or shipping/transit time.
Shipping Regions
Shipping availability depends on which fulfillment partner produces a given item, so it varies by product.
• Some products ship only within the contiguous United States, Alaska, Hawaii, U.S. territories, and Canada.
• Other products can ship internationally, including to the European Union and most other countries, subject to our fulfillment partner's restrictions. Shipments currently cannot be made to Russia, Belarus, Iran, Cuba, Syria, North Korea, Venezuela, the Gaza Strip, or the Crimea, Donetsk, and Luhansk regions of Ukraine, and certain product types (such as footwear, all-over-print outerwear, pajamas, pet accessories, and select bags) have additional destination restrictions.
Each product page indicates the shipping regions available for that item. If your order includes items with different shipping availability, we will contact you before your order ships to arrange the best solution.
International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer, are collected by the carrier or customs authority, and are not included in your order total or shipping cost.
Shipping Methods, Carriers, and Cost
Shipping cost is calculated at checkout based on the weight, size, and destination of your order. Depending on which fulfillment partner produces your item, your order may ship via USPS, UPS, or a combined UPS/USPS service. We currently offer standard shipping only; expedited shipping is not available on all products.
If your order contains items produced by more than one fulfillment partner, it may arrive in separate packages, at separate times — potentially from different countries of origin — each with its own tracking information.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. If you have not received tracking information within your item's estimated processing window, contact us at returns@ironwoodfarms.us.
Lost, Damaged, or Misprinted Items
If your order arrives damaged, is misprinted, or does not arrive at all, please see our Return & Refund Policy for how to report the issue and what remedy is available. As with defect claims, you must contact us at returns@ironwoodfarms.us within 14 days of the delivery date (or the estimated delivery date, if your order never arrives) so that we can file a claim with the relevant fulfillment partner on your behalf.
Order Changes and Cancellations
Because our products are custom-made to order, we may be unable to change or cancel an order once it has entered production. Please contact us as soon as possible at returns@ironwoodfarms.us if you need to make a change, and we will accommodate it if production has not yet started.
Risk of Loss
Title and risk of loss for all items pass to you upon our (or our fulfillment partner's) transfer of the item to the shipping carrier, consistent with our Terms of Service.
Questions
If you have any questions about this Shipping Policy or the status of your order, contact us at returns@ironwoodfarms.us.